Terms and Conditions

Shipment Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipment’s destination. We will e-mail an order confirmation stating the approximate ship date of your order after the order is placed. Our shipping charges are determined by the weight of your order, excluding applicable sales tax. All items eligible for ‘Free Shipping’ will be shipped UPS Ground or by most economical means. We only ship to destinations in the United States.

100% Satisfaction Guarantee

If you are not 100% satisfied with the product you purchased, or it does not function according to the manufacturer’s specification, you may receive a replacement or refund excluded shipping charges. Items must be returned within 30 days of the purchase date.

Refunds. Refunds will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If a product that had "Free Shipping" is returned, our actual shipping costs will be deducted from your refund. Certain items are subject to a 15% to 25% restocking fee which will be deducted from your return. Customers will be responsible for shipping charges on cancelled orders. Customized, modified, or special order items cannot be returned.

Returns. Before returning an item, please call Customer Service at 888.880.7728 to receive a Return Material Authorization (RMA) number. Make sure the RMA number is clearly written on the return packing label and/or on the outside of the box. Returns will not be accepted without a valid RMA number. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. All foam, documentation, accessories, and hardware originally shipped must be returned unless arranged with Customer Service. Any missing items or damage could result in a partial forfeiture of your refund.

ManufacturerWarranty

All products are sold with the full manufacturer's warranty. This warranty varies by manufacturer and product.

Payment Method

Payment methods accepted:  Visa, MasterCard, American Express, and Purchase Orders.  Please contact us if you wish to place a purchase order. A credit application is required.

Sales Tax

Sales tax is charged for shipments to Colorado.  Sales tax is not charged if you are located in another state.

If you are located in Colorado and you want to be tax exempt for the purposes of resale, you must supply a Certificate of Resale.  Without an exemption form on file, we must charge you Colorado state sales tax on your purchases.

Our Commitment to Privacy

Sierra Cases is committed to protecting the privacy of our customers. Any and all information collected on this site will be kept strictly confidential and will not be sold or disclosed to third parties. Your information will be used to process your order and to contact you if we have any questions regarding your purchase. Your email address may be used for order confirmations and promotional offers or updates. You may unsubscribe from promotional newsletters at any time.

Security

Sierra Cases web site uses state-of-the-art security measures to protect against the loss, misuse, and alteration of the information we maintain. We use 256-bits Secure SSL Certificates to encrypt data that is safe from hackers and identity thieves. Our servers have a nightly back-up and data center housing with security monitoring. We comply with the Visa® U.S.A. Cardholder Information Security Program (CISP) in order to meet the Payment Card Industry (OCI) Data Security Standards for protecting card holder data.